Refund Policy

Refund Policy & Service Terms

Creekside Apiary – Bee Removal Services

At Creekside Apiary, we strive to provide safe, humane, and professional bee removal services throughout North Florida. Because live bee removal involves travel, labor, and working with wild animals, the following policies apply to all services.

Refund Policy

Due to the nature of live bee removal, all service payments are generally non-refundable once work has begun.

If a cancellation is requested before a technician travels to the job site, a full refund may be issued.

Once a technician has arrived at the property or work has started, refunds are not available because time, travel, and labor have already been committed.

If a bee colony relocates or leaves naturally before the scheduled service, the appointment will be cancelled and no charge will apply.

Customer satisfaction is important to us. If you have concerns about a service, please contact us and we will work to resolve the issue.

Bee Behavior Disclaimer

Bee removal involves live animals and natural behavior. While we make every effort to remove the entire colony, we cannot guarantee that bees will not return in the future.

Property & Structural Disclaimer

In some cases, bee colonies are located inside walls, soffits, roofs, or other structures. Accessing the hive may require cutting drywall, siding, soffit, or other materials. While we take great care during removal, Creekside Apiary is not responsible for cosmetic repairs or restoration of building materials after access has been made.

Bee, Hive, and Product Sales

All sales of bees, nucleus colonies (nucs), hives, honey, wax, or other bee products are final once they leave our property. No refunds or returns will be issued after pickup or delivery.

Safety Policy

For safety reasons, customers and bystanders should remain at a safe distance during removal operations. Aggressive colonies or difficult access locations may require additional safety precautions.

Contact Information

Creekside Apiary – North Florida Bee Rescue
Licensed & Insured Bee Removal
📞 386-506-7484